Feedback from previous guests about their experience.
56%
enjoyed the hotel and would happily stay again
5.6/10
Guest rating
Rooms
7.4
Location
9.4
Service
8.6
Dining
8.4
Guest reviews
5.6/10
based on 5 reviews
8.1
8.1/10 based on 1931 reviews
Owen
United Kingdom,
March
2025
5.4/10
I had a decent stay at Comfort Hotel Osaka Shinsaibashi, mainly due to its great location and excellent breakfast options. However, the small room size and occasional noise from the hallways were drawbacks. While the service was generally good, I did encounter some issues that affected my experience.
Rooms
7.0
The room was rather small, which was a bit of a squeeze for two guests. It lacked some upkeep when compared to other hotels I've stayed at, but it was tidy and had all the necessary amenities.
Service
7.0
Most of the staff were friendly and helpful, especially at check-in and during breakfast. However, I did encounter one staff member who seemed a bit unhelpful regarding a faulty coffee machine.
Location
9.0
The hotel is ideally located near Dotonbori and various eateries and shops, making it convenient for exploring Osaka. I loved being just a short walk away from the vibrant streets and markets.
Dining
8.0
Breakfast was a highlight of my stay, with a wide variety of options including Continental and Asian dishes. The coffee and smoothies were particularly enjoyable, and the staff kept everything well-stocked and clean.
Facilities
7.0
The hotel offered basic facilities, including dry cleaning and laundry services. The breakfast area was a nice space to relax and enjoy, especially with all the charging outlets available.
Theodore
United Kingdom,
March
2025
5.4/10
I had a lovely stay at Comfort Hotel Osaka Shinsaibashi, with warm staff and fantastic location as highlights. The breakfast options were good and offered a nice mix of Western and Japanese choices. However, my room felt a bit cramped, typical for Japan, making it tricky if you have larger luggage. Overall, a great experience with just a few minor downsides.
Rooms
8.0
My room was clean and stocked with the usual Japanese amenities, though it was quite small—a standard in business hotels here. The design was efficient, but if you're traveling with big luggage, it might feel cramped.
Service
9.0
The staff were incredibly polite and helpful, definitely making my stay more enjoyable. They even went out of their way to help track down a forgotten backpack, which I truly appreciated.
Location
10.0
The hotel is perfectly located near Dotonbori and the bustling shopping areas of Shinsaibashi, making it super convenient for exploring the city. Plus, it's close to multiple train stations.
Dining
9.0
Breakfast offered a good selection that set me up for the day, including both Japanese and Western options. I enjoyed my coffee while watching the lively street outside from the dining area.
Facilities
8.0
The hotel facilities were solid, with good amenities like laundry services and a spacious area for breakfast. Although it’s not a luxury hotel, it had everything I needed for a comfortable stay.
Jason
United Kingdom,
March
2025
5.6/10
I had a pleasant stay at Comfort Hotel Osaka Shinsaibashi, especially appreciating the warm and efficient staff. While the room was on the smaller side, it was clean and well-maintained, which I valued a lot. The breakfast was a highlight, with a variety of options to suit different diets. However, the centralized air conditioning left much to be desired, as I couldn't control the temperature, which affected my comfort during the stay.
Rooms
7.0
The room was clean and organized, though quite compact for two people. It featured all the typical amenities of a Japanese business hotel, including a desk, LCD TV, and a small bar fridge. I found the layout functional, but I can see how it might feel cramped for some.
Service
9.0
The staff were very friendly and attentive, particularly the ladies managing the breakfast area. They were always quick to greet and assist, making the experience more enjoyable.
Location
9.0
The hotel is ideally situated, just a short walk from Dotonbori and Shinsaibashi shopping areas. I loved how everything I wanted to explore was easily accessible without needing extensive travel.
Dining
8.0
Breakfast was a good experience, with both Continental and Asian options. I particularly enjoyed the fresh smoothies and the attentive service in the dining area. It was a great way to start my day!
Facilities
7.0
The hotel offers handy facilities such as luggage storage and a good selection of breakfast items. However, I think the room cleaning service could improve in ensuring amenities are replenished when they run low.
Stella
United Kingdom,
February
2025
5.0/10
Overall, my stay at Comfort Hotel Osaka Shinsaibashi was quite positive. While the room size could be a bit limiting for some, it was perfectly comfortable for me. The location was fantastic, being very central to many attractions and eateries. The breakfast spread was impressive, though there could be a bit more variety. The staff were friendly and accommodating, which made a great difference during my visit.
Rooms
8.0
The room was compact yet comfortable for a single traveler like myself. It was equipped with all the essentials and had a very clean atmosphere.
Service
9.0
The staff were exceptionally friendly and helpful, always ready to assist with any inquiries and even provided luggage storage before my check-in.
Location
9.0
I loved the hotel's prime location. It was just a short walk from Dotonbori and various shopping areas, making it incredibly convenient for exploring Osaka.
Dining
8.0
Breakfast was substantial with a decent range of both Western and Asian options. Though I felt there could be more variety day-to-day, the quality was satisfying.
Facilities
7.0
The hotel had useful facilities, including 24/7 access to dining areas and a clean environment. However, room cleaning could be more attentive.
Alexander
United Kingdom,
November
2024
6.8/10
My stay at Comfort Hotel Osaka Shinsaibashi was quite pleasant overall. I loved the friendly staff and the substantial breakfast options, although I did have some concerns about the bathroom cleanliness. The location was a major highlight, making it easy to explore the vibrant Osaka streets. However, the room’s size and the lack of cleanliness in some areas were drawbacks for me. 🏨☕
Rooms
7.0
The room was clean and organized but felt small and had some cleanliness issues in the bathroom. As a taller person, I found it comfortable, but I can see how it might feel cramped for others.
Service
9.0
The staff was friendly and helpful, quickly storing my luggage before check-in. I appreciated their attention in the dining area during breakfast.
Location
10.0
The hotel's location was fantastic, just a short walk from Dotonbori and numerous eateries. I enjoyed being in the heart of the action while having a quiet retreat back at the hotel.
Dining
9.0
The breakfast buffet was impressive, offering both Continental and Asian options. I loved starting my day with coffee and fresh pastries while enjoying the view from the dining area.
Facilities
7.0
I appreciated the sustainable practices, like refillable toiletry containers and recycling bins. The hotel offered convenient services, but I did notice some cleanliness issues that could be improved.
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